Our Streamlined Process for Your Bathroom Remodel
If you’re excited about your bathroom remodel, but also a little intimidated, we understand. The remodeling process can be overwhelming, and you may not be sure where to begin.
Rest assured, our entire process is designed to make your experience as smooth and hassle-free as possible, starting with straightforward professional guidance from your first call.
As our client, we’ll walk you through planning, design, selections, and pre-construction, keeping you on track and on budget, while skipping unnecessary choices and typical contractor games.
Here are the steps we follow to get your bathroom remodel RIGHT on the first try:
1. Let’s Talk
Our first step is to hop on a short introduction call, so we can learn about what you’re wanting to accomplish. We’ll listen, offer feedback, and have a straightforward discussion including anticipated timelines and budget ranges, while giving you the opportunity to ask any up-front questions about our company and services.
At this stage, it is helpful to know what overall look you’d like, but we won’t get into the fine details just yet. We’ll dig deeper into your style and preferences in our initial on-site meeting (See Step 2, below). At the conclusion of our call, we’ll give you the opportunity to proceed to Step 2, if you’d like.
If you’re a Houston area homeowner, simply pick up the phone and call us, or fill out our Contact Form and we’ll set up a call at a time that is convenient for you.
2. On-Site Meeting
When we meet in person, we’ll further evaluate your project and begin discussing your design and material preferences, while developing a more accurate budget than what was possible on our call.
The purpose of our visit is to develop the “bones” of your bathroom remodel or custom shower. We’ll look at photos, videos, and samples, and making any initial feasibility judgments that we can (examples: can a wall be removed, can the shower be relocated, etc). For most of our projects, subsequent meetings will be needed to firm up your exact design and product selections, but we will help you make as many scope and material choices as possible at our initial meeting.
All initial site visits are conducted by the company owner, Brian Horton. In most cases, you’ll receive either a design prosposal or a project proposal at the conclusion of this meeting, along with a clear explanation of next steps to help you keep your project moving forward.
3. Design, Selections, & Exact Scope Of Work
Many of our clients tell us this part is the most fun of all! This is where we’ll spend time together getting the particulars of your project exactly the way you want, so you’re thrilled with the finished product. There are two ways we do this.
If you have a straightforward, “pull-and-replace” project and would like to make choices from a limited menu to get things moving faster, we can accommodate this. Sometimes, the complexity of custom can be overwhelming, especially if your two most important goals are a fresh look and an easy process.
For larger, more custom, and more detailed projects, our full design process will help you realize the exact project you want. This includes hand-selecting faucets, finishes, and fixtures with our interior designer, while our design team creates 2D floorplans (as in the visual to the right) and 3D concept renderings (as in the picture at the top of this page) of your new bathroom, with your selections included. We will update our drawings and plans as you make design choices and finalize selections, then we’ll present a fixed-price building proposal once design is finished.
4. Contract & Pre-Construction Planning
Once your design and selections are finalized and you’re 100% happy with all your choices, we’ll sign a contract to remodel your bathroom. To ensure that your entire experience is as worry-free as possible, you will receive the company owner’s personal cell phone number.
At this time, we will put together a list of expectations for our workmen that is custom-tailored to your individual project, and then adjust this plan during construction if necessary. Your feedback is required in order for us to accomplish this step. We will discuss parking, pets, paint touch-ups, permits, and the like in order to put together our daily access plan.
Our back-end, pre-construction processes now go into high gear, with our team ordering and receiving your materials, planning and scheduling with our trades, and setting up permits with the city of Houston (or other municipality), where required. The length of time needed to get your job ready to build varies depending on the nature of the project, the lead time of your selected products, and our scheduling cue. We will provide you with an estimated job start timeframe when we sign your contract, and then keep you updated as your anticipated job start date approaches.
It’s time to build your new bathroom!
We hope you’re excited to get the beautiful new project you ordered. Rest assured, this won’t be one of those HGTV nightmares that drags on and on!
While most projects are completed within a few weeks, some larger and more involved projects can require longer, and you will know this up front. When your project becomes build ready (back in Step 4), we’ll provide you with an estimated “kick off” timeframe, and an estimated total timeframe to complete your build once we’ve started. We’ll keep you updated on any changes to your completion timeframe as your project proceeds through construction.
Before any work begins, we will call and confirm your start date. Occasionally, we may need to set up product deliveries or project management visits prior to our start date, and we’ll confirm timing for these visits with you, as well. If we are running ahead or behind, you can expect a text or call to let you know. No one will show up at your home unannounced.
When demolition and construction begin, you can rest easy knowing our crews will be courteous and following the game plan we set up in Step 4. During your bathroom remodel, you will know who is showing up and what work will be done each day. At the end of each day, we clean up our walking path and remove drop cloths, and can also review our next steps, if you are available. All job trash and debris will be hauled away and disposed off-site.
Our employees and trade partners will respect your home, yard, and furnishings. We understand that your home is not just another job site – it’s your most prized space.
In keeping with this, we lay special flooring protection throughout our path, customized to the floor type. In the pictures to the right, you see our base layer of flooring protection for hardwood and tile (in white) and carpet (in red). We also place plastic coverings over adjacent bedding, couches, and furniture items during demolition, as seen in the far right photo. We can also move furniture and other sensitive items from our path through your home at this time.
We use USA-made air scrubbers with HEPA filtration for heavy-duty dust control. These are able to extract about 90% of the dust from your air. We can also install ZipWall® systems for particularly sensitive remodeling situations.
With these careful measures in place, you will find that your home is much cleaner and more livable throughout the construction process than what you may be accustomed to from standard contractors.
During your project, if we discover problems that will require changes to the original plan, or additional work, we will discuss the situation with you and ask how you’d like to proceed, before making any changes. If there are “on-the-fly” adjustments you’d like to make, we’ll do our best to accommodate these, while explaining the impact any changes will make to your budget and our estimated completion timeframe.
If you have questions during your project, you will always be able to reach your project manager, or, you can contact the company owner directly, as every client receives the company owner’s personal cell number.
When your bathroom remodel is totally finished, we will walk the project with you, take photographs, and collect your final payment. If there are any “punch list” items, these will be addressed immediately. Nail “pops” and paint touch-ups are two common items we see on projects.
Don’t be surprised if your project photos show up on our website, Google business page, and social media! Of course, we will get your express permission before posting any pictures with personally-identifiable project information.
Your warranty begins at completion. We’ll be here to serve you if there are any issues, and we’ll guide you through any concerns you have down the road.
Lastly, we consider cleanup an important part of our job. We will leave your bathroom clean and ready for use (once any grout and silicone have cured), along with any areas in the yard, or garage, where we worked. If you have specific questions or concerns regarding our cleanup process and what you can expect, give us a call and we will be happy to give you a straight answer.
Houston, Let’s Get Started
Working with us is easy – simply call or email when you’re ready to get started. We love to hear from our customers and we’ll be honored to discuss your project in a straightforward manner. Even if we’re not the right fit for you, we’ll do our best to point you in the right direction.
We serve most of Greater Houston area, including Katy, Richmond, Cinco Ranch, Cypress, Energy Corridor, Memorial, Bellaire, West University, Midtown, and Downtown. If you’d like to inquire about our availability or areas of service, call us at 832-464-7251.